9 Dec 2015

Dynamics CRM know issues with fix solution

1. CRM 2013 Fetch XML reports not working:
When installed Dynamics CRM 2013 on one server using a domain account as the CRMApppool in IIS and Microsoft SQL with SSRS on a second server – Installation goes smoothly and everything works just fine including out-of-the-box reports – except that when you try to create and run Fetch XML reports you get the following error:
“the report cannot be displayed. (rsprocessingaborted)”


Step 1:
Check the identity of CRMAppPool in IIS
Step 2:
Need to SPN for the account: Identity of CRMAppPool
Open Command prompt as an administrator and execute the below commands

setspn -A HTTP/crmserver domain\crmservice

setspn -A HTTP/crmserver.domain.com domain\crmservice

In the above commands, crmserver is server name where the CRM is installed, and crmservice is an identity account which is mapped with CRMAppPool.

crmserver.domain.com is application access URL, for on-premise deployments the URL might be like crmserver:5555

 2. The Microsoft Exchange MAPI subsystem is not installed on this system
 This error occurs when installing Email router due to the below reason
This problem occurs because the following components are not installed:
• The Messaging API (MAPI) client libraries
• Collaboration Data Objects (CDO) 1.2.1


To resolve this problem, install the MAPI client libraries and CDO 1.2.1.

To obtain the MAPI client libraries and CDO 1.2.1, visit the following Microsoft Web site: http://www.microsoft.com/downloads/details.aspx?FamilyID=E17E7F31-079A-43A9-BFF2-0A110307611E&displaylang=en
Note: Email Router and Outlook client should not be installed in same machine.

After this fix, if you encounter the Microsoft Sign-In Assistant error, open below URL and install the Microsoft Online Services Sign-In Assistant for IT Professionals RTW.

3. Error while configuring Email Router between CRM 2013 online and Exchange On-premise
Error message: The email router configuration manager was unable to retrieve user and queue information from the Microsoft dynamics CRM server
Using of old URL format: https://dev.crm.dynamics.com/org4f2f0231
By using the new URL format : https://crmtest.crm4.dynamics.com/orgd117c235
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